Terms & Conditions

At My Social Media Matters, we make every effort to deliver a high quality product in a short turn around time but have found that things usually get slowed down because clients don’t get us the information we need on a timely basis.  

Because of this, projects that should have only taken weeks end up dragging on for months.  In light of this, guidelines have been established to help YOUR project stay on track and move steadily toward completion so YOUR business can be more profitable more quickly.  Here are the guidelines:

1) For Website design, Social Media network setup, custom graphics & keyword analysis payment is due up front.

2) SEO is set up on a monthly schedule.  1st months payment due in advance.  Consecutive months will be billed just before the end of your first 30 days and work will continue upon receipt of payment.  There is no contract for SEO and you may stop at anytime after a 30 day segment has been completed.  Although every attempt will be made to get you a ranking on page one in a Google search and have had great success in most cases, a page one rank can NOT be guaranteed, as it is solely dependent on the how much competition there is for any given keyword.  You should have an expectation that if you use our keyword suggestions and give us at least 3 months you’ll see a significant number of your keywords on page one in a Google search.  SEO is an ongoing marketing cost and you may need to do it more than once to maintain a page one rank.

3) Custom Graphics:  We will make every attempt to make graphics that meet your expectations.  We will allow for up to 3 re-designs on graphic elements.  Beyond 3 you may expect to be charged $150/hr for re-designs.  NO REFUNDS.

4) ANY PROJECT IN WHICH YOU (THE OWNER) FAILS TO DELIVER REQUIRED INFORMATION OR TO MAKE ANY FORM OF CONTACT IN A 30 DAY PERIOD, WILL BE TERMINATED AND YOU FORFEIT YOUR PAYMENT.

5)  NO REFUNDS!  The exception is for total neglect or non-compliance on our part. 

6)  Although we make every effort to stay up with current marketing trends and establish sales funnels, Websites, Social Media Networks & FaceBook or PPC ad designs to help you find new clients and grow you business, as with any form of advertising we make NO guarantee that you will grow your business, find new clients, make more sales or will in any way benefit financially from our services.

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